PRODCUTS

Returns & Exchanges

We’re confident that you’ll be amazed with your Charoles purchase. We are dedicated to bringing you the highest quality product, and feeding you like we feed our own family. Our product purchased from our website is backed by our Satisfaction Guarantee

If you are not absolutely satisfied with your purchase, for any reason, let us know.
We will promptly replace the item or give you a refund of its purchase price if you notify us within 30 days of purchase. It’s that simple.

How to Return an Item

Please return items within 30 days of purchase
Please include the original packing slip that came with your order
inside your return package.
Please write RETURN and your ORDER NUMBER legibly on the outside
of the package.
Send the package to the return address here:

Our Return Address:

Charoles Returns
8693 E Davies Ave
Centennial, CO 80112

If you do not have your packing slip, please include your name, e-mail address, and phone number inside the package and send the package to the address above

For your protection, please use UPS, FedEx or Insured Parcel Post for shipment

Once the package has been received at our warehouse, a credit for the price of the item and applicable taxes will be applied to your original method of payment. Shipping and handling charges are not refundable unless a result of an error by Charoles.

Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

QUESTIONS

If you have questions about your return, please contact us at: info@charolescookies.com Be sure to include the
information in your packing slip in your correspondence.

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